We sat with their team, walked every existing flow, and wrote the brief on day three.
The case study
From a 90-day windowto a body of work.
Designed, evaluated, and integrated an LLM copilot into the ops console. Reduced time-per-decision by 42% across 11 enterprise customers in the first quarter post-launch. Below is the long version — the brief, the approach, and the numbers we put on the wall after launch.
01 · The challenge
NovaTech's enterprise customers spent hours triaging shipment exceptions by hand. An LLM demo looked magical and shipped nothing useful — every answer was a screenshot.
02 · The approach
We redesigned the copilot as a typed action surface with an eval harness built into CI. Every suggestion came with a confidence band, an undo, and a one-click export to the customer's playbook.
03 · The outcome
42% faster decisions across 11 enterprise customers in the first quarter, an NPS jump of 23 points, and a copilot the ops team actually trusts.