We sat with their team, walked every existing flow, and wrote the brief on day three.
The case study
From a 90-day windowto a body of work.
Replaced a paper-and-spreadsheet ops floor with a single dispatch console. Saved eight minutes per shift per driver and the dispatch team finally got their evenings back. Below is the long version — the brief, the approach, and the numbers we put on the wall after launch.
01 · The challenge
The dispatch floor ran on paper, SMS, and a spreadsheet the ops lead kept open in every meeting. Drivers were re-routing themselves in the parking lot.
02 · The approach
We built a single dispatch console with a mobile companion that pre-stages every stop, surfaces exceptions before the driver has them, and learns the route from the route.
03 · The outcome
Eight minutes saved per shift per driver. The dispatch team finally got their evenings back, and the parking-lot reroutes stopped.